Need Information………
Talk To Us
We are just a message away!
- 3399.4848.666
- +5043381-6309
- support@conciergesupportguide.com
- Coxen-hole Town, Roatan Bay Islands
- List Item
Send A Message
Frequently asked questions
Is Roatan Time the same as Cruise Ship Time?
Sometimes! Cruise ship itineraries are based on their “home-port” time. So, if your cruise starts in Miami, your itinerary is listed in Miami time! Roatan is always on Central Standard Time (no springing-forward or falling-back here!) During Fall/Winter, we’re the SAME time as Texas. During Spring/Summer, we’re the SAME time as Colorado.
What happens if my ship is running late, or changes date-of-arrival to Roatan?"
No problem…this happens quite often! Your tour reservation “follows” your ship. If for any reason the cruise line switches your date or time of arrival…we will be there for you! Your reservation is attached to your cruise ship’s arrival, so if you show up a day or two early (or late), we’ll still know to expect you. Don’t waste your cell phone minutes or internet time notifying us — we’ll receive notice and adjust your tour automatically!
Where do we meet you for our tour?
TOWN CENTER at the PORT OF ROATAN COXEN HOLE (RCI, NCL, MSC, TUI, Regent, Oceania, etc):
MAHOGANY BAY CRUISE CENTER (Carnival, Princess, HAL, Costa, P&O, etc):As you exit your ship, guests using local independent tours are required by Port Management to exit the port and walk over-the-hill to meet their tour guides. $2 Taxi Shuttles are available at the Port’s Transportation Center, to save the 250-yard walk. Once outside the gates and over-the-hill, look for our representatives holding CSG signs…we’ll be on the right-hand side of the road.
What should I bring along with me?
Hats, sunglasses, cash, sunscreen, directions to the tour assembly area, beach towel, camera, Bug Spray, and anything that might be excursion-specific (shoes that strap-on for ATV & Zipline, swimsuit for beach, etc.)